Services
FiSer Consulting helps clients achieve successful transformations in line with the future shape of the Financial Services Sector. Because we have an extensive track record for delivering complex international transformations, we know what it takes to deliver programmes with challenging timelines, complex governance structures or complex integration challenges, and therefore, we are your assurance for delivery.
Transformation Services: From Strategy To Implementation
FiSer Consulting Services
(Agile) Project & Programme Management
(Agile) Project & Programme Management
Program Management is the process of managing several related projects, often with the intention of improving an organization’s performance. Agile Program Management services manage transformation projects by using Agile methodologies, which aim to create an environment which is more dynamic, innovative, and customer centric. At FiSer, we work closely with our clients to understand their program management needs and develop customized solutions that meet their specific requirements and help them achieve their program goals, reduce time-to-market, and improve customer satisfaction. The service covers the entire program management lifecycle, including planning, execution, monitoring and control and closure.
Strategy Advisory Service
Strategy Advisory Service
Strategy Advisory service is a wide-range service category that involves, for instance, creating a mission statement, designing a future-proof business model, optimising organisational structures and corporate governance to enable a broader strategic mission. In today’s complex business landscape, organizations often need help in navigating complex business challenges and achieving sustainable growth and profitability over the long term. At FiSer, we work closely with the client to identify key business challenges, opportunities, and objectives, and then develop a customized strategy to help the client achieve goals. This strategy includes recommendations for improving operational efficiency, expanding into new markets, developing new products or services, or optimizing the client’s existing portfolio of offerings.
Industry Research
Industry Research
Industry Research includes analysing market size and growth projections, competitive landscape, regulatory environment, and emerging technologies or innovations. Industry research is used to help identify potential new markets or growth opportunities, optimize product offerings, or navigate complex regulatory landscapes. Its goal is to provide valuable insights and data-driven recommendations to inform business strategies and decision-making. At FiSer, we conduct in-depth analysis of a particular industry or market to identify key trends, challenges, and opportunities that may impact the firm’s clients. Where needed, external data will be taken as a reference in our analysis.
Business Case Advisory
Business Case Advisory
Business Case Advisory service involves relevant expertise to evaluate the benefits, costs, and risks of alternative options so that they can provide a rationale for the preferred solution. It is designed to help organizations enhance their overall performance by solving a complex business case. At FiSer, we cover a wide range of areas within this service, including, among others, strategy, marketing and sales, and risk management. The delivery that can be made through, for instance, includes one-on-one consultations, workshops, training sessions with FiSer’s frameworks and approaches.
Requirements Engineering
Requirements Engineering
Requirements Engineering is the process of defining stakeholder needs and desires and developing them into an agreed-upon set of detailed requirements that can serve as a basis for all subsequent development activities. The purpose of Requirements Engineering methodologies is to make the problem that is being stated clear and complete, and to ensure that the solution is correct, reasonable, and effective. Requirements can be used for e.g., organisational design, process design or system design.
(Agile) Project Control Service
(Agile) Project Control Service
Project Control Services, also known as Project Management Office (PMO), defines and maintains project management standards within organizations. It aims to standardize processes, provide guidance, and optimize project execution in both traditional and Agile environments. At FiSer, we tailor these services to meet client needs, enhancing project management capabilities and performance. We also offer Gen AI in Project Management training, helping teams use AI tools to automate tasks, improve decision-making, and boost efficiency.
Business Consultancy
Business Consultancy
Business Consultancy is one of the fundamental services of a consulting firm. From high-level strategic planning to day-to-day implementation, consultants bring unique business expertise to solve complex challenges and help clients meet their goals. At FiSer, we believe that the execution of a strategy is as critical as its development. Our business consultancy services bridge strategy with a structured approach to execution. In addition to services like Target Operating Model (TOM) design, requirements engineering, and business process engineering, we recognize that sustainability has become a key driver of business success. That is why we offer Double Materiality Assessment (DMA)—helping clients evaluate not only the financial impact of sustainability risks but also how their operations affect environmental and social outcomes. This comprehensive approach ensures that businesses are resilient, transparent, and aligned with evolving ESG standards.
Target Operating Model Design
Target Operating Model Design
Target Operating Model (TOM) design aligns with an organisation’s operation capacities and strategic objectives and provides an overview of the core business capabilities, internal factors, external drivers, strategic and operational levers, organizational and functional structure, technology, and information resources. It helps to design and implement a firm’s future vision through a structured approach. In some cases, the TOM is triggered by a re-direction of a strategy, which allows the organisation to re-assess the level of consistency between its strategy and its business setup. The end result is to create a roadmap to fill the gap identified in the assessment. At FiSer, we make sure to help the organisation define a clear TOM roadmap and onboard relevant resources to reach the desired goals.
System Selection (RFI, RFP’s)
System Selection (RFI, RFP’s)
System Selection service helps the organisation identify functional and other business requirements, evaluate potential solutions, narrow down selections, and determine the deliverables. The process typically involves the issuance of requests for information (RFI) and requests for proposals (RFP) to software vendors. At FiSer, we help the client set the right questions to vendors to obtain information relevant to the pre-set requirements to ensure that the selection process is objective, and the purchase is of the best possible term and pricing. The inquiry contains, among others, features, pricing, support, and implementation requirements. So, we ensure a structured approach with quantitative criteria to conclude a right set of selection.
Business Process Engineering
Business Process Engineering
Business Process Engineering (BPE) is a structured approach to improving business performance by analysing, redesigning, and optimizing key business processes. This involves a thorough understanding of the end-to-end process, identifying areas of waste or inefficiency, and then designing and implementing changes that lead to improved performance and better outcomes for the organization. At FiSer, we follow a structured approach to help our clients improve their business processes and achieve operational excellence. We employ a structured and collaborative approach to process engineering, which includes process modelling, analysis, redesign, implementation, and continuous improvement. We also offer training and support to help our clients improve their business process management capabilities and achieve sustainable results.
Project Assessment & Quality Review
Project Assessment & Quality Review
Project Assessment and Quality Review service aims to conduct an end-to-end analysis of the scope, scale, deliverables, objectives, and impacts of a project or a programme, ensuring that all the dimensions are aligned with the goal and that undesired situations are resolved. When it comes to complex changes lasting for multiple years, it is particularly important to keep track of what the change is targeting. The analysis, which is timeboxed, provides the organization an overview and advice on the status, feasibility, and quality of execution of the project/program, then a course of action is presented to advice the client on the next steps. At FiSer, consultants have proven records in steering change programmes within large banks and insurers in the Dutch market, enabling us to provide a deep and well-rounded project assessment and quality review. We also support this service for projects or programmes with Agile setup.
Project Rescue & Restructuring
Project & Delivery
Project Rescue & Restructuring services bring or programmes that have been disrupted back on track. With the changing customer demands, regulatory requirements, or unexpected global incidents, businesses are facing an unprecedentedly volatile situation. The pressure of driving changes through complex programs is increasing and so is the probability of failures. At FiSer, we understand how unpleasant to see a project or programme running for a while but not performing, therefore we help clients find the problems and bottlenecks with our in-depth knowledge and experience. Usually, starting with a project assessment, the required needed services (e.g. project management, business consultancy, etc) will be determined to prevent the project/program from failure. We rescue underperforming projects or programmes by defining, implementing, and evaluating a reconstruction plan. We detect invisible issues, analyse the root causes, reform the programmes, and ensure that the necessary measures are implemented successfully.
Data Management
Data Management
Data Management service focuses on collecting, keeping, and using data securely, efficiently, and cost-effectively to help organizations optimize the use of data within the bounds of policy and regulation so that they can make decisions and take actions that maximize the benefits. At FiSer, we work with our partners to help our clients develop robust data strategy to drive business insights and better decision making. Services from our partner cover the entire data management lifecycle, including data architecture, data modelling, data integration, data warehousing, data quality, data governance, and data security. In the process, we work closely with our clients to understand their data management needs and develop customized solutions that meet their specific requirements.
FiSer Consulting "Your Assurance for Delivery"
Has a proven track record for complex transitions that will be delivered within time and quality. Why us?
Strong content background in types of Financial Services companies, Financials products (e.g. Equities, Fixed Income, Forex, Derivatives, but also Payments and Loans) and Specific Financial Services functions (Trading, Operations, Finance, Risk Management)
Deep knowledge of different areas of the financial institutions and of the upcoming regulations in the Financial Services industry (i.e. PSD2, Basel, AML)
Extensive experience in international complex project and program management and excellent partner between Business and IT landscapes
An experienced team of consultants with in-depth knowledge of the financial services areas and processes, and an extensive track record of delivering large scale international projects with structured approaches
